What? I can't hear you.....

A special blog post for a very special *Lacey, who is always passive, never aggressive and funny as hell!

One of the most common thing in retail is when the customer is suspect of what the sales associate says and often looks for reassurance in other sales associates.....

Exhibit A

Dory and Lacey are at side by side registers.

Dory is helping customer A

Customer A has a friend who is standing in front of Lacey

Friend says to Lacey "Do you guys give cash back on debt cards?"

Lacey replies "No, but there is a bank across the parking lot"

Friend approaches Dory

Dory rings sale and Friend swipes debit card and says "Do you guys give cash back on debt cards?"

Dory stares blankly and says "No"

Customer A and Friend leaves

Um, notice at the beginning of this scenario Dory and Lacey are standing SIDE by SIDE, Dory and Lacey are NOT deaf. Was Dory supposed to magically say "Yes! We do give cash back on debt".....Poor Dory and poor Lacey, I think they might start drinking on the job!